Backpack exchange

If you bought a backpack from us that doesn't meet your needs, you can exchange it for another one from our website.

The backpack you return must be unused and free of tobacco smoke odor. Otherwise, the request will not be accepted and the backpack you sent us will be returned to you.

Also, keep the box and tag in the condition you received the backpack in. If you do not have the box, the value is reduced by 1000 dinars, and by the same amount for the tag.  

1. Fill in the form alongside
2. Wait for us to check your details and confirm that an exchange is possible
3. Send us the backpack by courier. (You pay delivery costs if more than 3 days have passed since the backpack was delivered to your address.)
4. Once the returned backpack arrives, we check that everything is in order:
   
   1. Whether the backpack smells of tobacco smoke
   2. Whether the backpack has any other signs of use
   3. Whether the box and tag are in good condition
5. If everything is in order, we send you a new backpack.
6. If the backpack you return costs more than the one you're exchanging it for, we'll refund the price difference to the current account you provide.
7. If the backpack you return is cheaper than the one you exchange it for, pay the price difference to the courier on receipt.