Terms of purchase

Right to amend information in the general terms of purchase

We reserve the right to change or add something here in the future.

Opening hours

The GeekShop online store is open 00-24h, 7 days a week. Technical problems or regular maintenance may briefly bring the site down, but it will never need more than three days to get back online (our programmer may need a coffee first).

Call center support is generally available on working days from 10-16h. If you need help outside these hours, you can still try calling, though someone may not be available.

You can send an email whenever you like. We will reply ASAP.

Changes (updates) to website information

GeekShop reserves the right to change the information displayed on any page of the website at any time, without prior notice.  

Intellectual property

The content displayed on this website, including pages, design elements (buttons, icons, etc.), text, photographs, logos, audio recordings and software, is the property of GeekShop.rs or its suppliers and may not be used without prior consent from GeekShop.rs. All information available on these web pages is for information purposes only and may not be used commercially or distributed to third parties.

Pricing

All prices include VAT. All prices are in dinars.

Product descriptions

We do our best to describe the products in our webshop as accurately as possible. Most descriptions are taken and translated from suppliers. If you notice any inaccurate information, let us know by email and we will correct it on the website.

Ordering through our website

You can order whenever you like.

Ordering by phone

If it is more convenient, you can also order by phone. Call the number on our contact page and we will take your order.

We recommend ordering by phone if you are in a hurry and cannot wait until tomorrow for delivery; we may be able to help.

Ordering by email

To place an order, you can also email [email protected] with your details.

We will need:

• First and last name
• Street and house number (apartment/unit number, if in a building)
• Town/city and postal code
• Mobile phone number

You will receive confirmation of your order shortly.

Ordering via Viber

Feel free to ask anything you want to know. To order, send:

• First and last name
• Email (if you would like to receive the shipment number by email)
• Street and house number (apartment/unit number, if in a building)
• Town/city and postal code
• Mobile phone number

At this link are the most frequently asked questions and answers about delivery

Free delivery

• Applies to deliveries within Serbia by the courier service specified on the checkout page.

Read this — these are the questions we get most often:

• Delivery takes 1 business day.
• If you order through the website by 13h, your product may arrive as early as the next working day.
• If it is after 13:00 and you urgently need it tomorrow, we may still be able to send it, but you must order by phone.
• We ship products on working days only.
• If you want it to arrive the same day: Call to place an order. Shared taxi drivers deliver to Belgrade. Free delivery does not apply in that case. If you're in Novi Sad, you can also collect your order from our warehouse, or we can send it by eco courier. They're those super-cool people on bikes with 'eko kurir' badges who deliver all over Novi Sad.

We will let you know if we are unable to dispatch:

If, heaven forbid, something is out of stock on the day of dispatch, we will email or call you. We will tell you when the product will be available again, and you can choose to join the waiting list or switch products. You can also cancel the order if you wish. No hard feelings.

You will receive an email after dispatch

As soon as we dispatch your product, you will receive an email with the shipment details. Once you receive it, the courier should be at your address the next day. You can expect dispatch confirmation between 14h and 18h.

We give a 97% guarantee that it will arrive on the promised day.

Courier services are shit. There is no perfect courier service in Serbia. Still, with the courier services we work with, your parcel arrives the next day in 97% of cases. They text you an approximate delivery time (a three-hour window), and you can change the address by email if you change your mind. Their customer support answers quickly; you don't have to spend half an hour on the phone like with the others. They're honestly the most reliable, and after loads of testing, we chose the best courier service in Serbia (or rather, the least of the evils available here).

Delivery time:

The courier service operates from 9-17h. We cannot know exactly what time they will reach you; that depends on many factors, the courier's schedule, etc…

Damaged parcel

It hasn't happened yet, but let's mention it just in case…

When receiving the parcel, the Customer visually inspects it in the courier's presence.

If the box or packaging has visible damage such as tears or dents, the buyer must request that the parcel be opened in the presence of an authorised representative. If the items are found to be damaged, the courier service representative will draw up a damage report.

If the parcel contents are damaged, the courier service reimburses the resulting costs.

In some cases where an item is missing or you received the wrong product, we cannot take action after you have signed for the parcel upon delivery.

If the goods are not collected from the courier

• Courier service GLS Serbia will make 2 more delivery attempts.

Payment for products ordered in Serbia is in dinars. You can choose how to pay for your goods. Our current options are:

For individuals:

• Cash on delivery – Pay the courier cash in dinars when they bring the goods to your address
• By bank transfer to our company account – you can fill in a payment slip and pay anywhere, or even online if you have online banking.
• Card payments – Select card payment when ordering on the website. GeekShop does not store card details; payment is redirected to the Raiffeisen bank website. After payment, you will be redirected back to GeekShop. The funds will be reserved in your account until we confirm everything is in stock and dispatch the goods. (Stock on the website is usually up to date, but the bank requires us to do it this way…)

For businesses:

• By transfer to the company's bank account - feel free to request a pro forma invoice by phone or email. You can also select payment by payment slip on the website, pay through your company's online banking and simply write in the notes that you need a company invoice.
• Card payments - you can pay as usual with a company card when ordering through our website, then simply ask us in the order note to send an invoice for your company.

We dispatch the goods after payment has cleared.

You can also see the backpack in person at our warehouse and pay on the spot if you have mobile banking. More about this in the local pickup section.

Personal collection is available from GeekShop's warehouse. 

You can also just come and see the product at our warehouse if you'd like. You need to make an appointment first, like at the dentist, because we're not always on site. To arrange a visit, call the number on the contact page.

Product or service complaint

If you have any complaint about a product or our service, feel free to contact us by email with an invoice or other proof of purchase (a copy of the receipt, card slip, etc.). We will do our best to respond promptly and rectify any error on our part.

To speed up the process, fill in the Complaint form and send it to our email address.

In the event of a complaint, following our confirmation the buyer must return the product without delay and as soon as possible, no later than 3 working days from our confirmation. 

XD-Design products are fully covered by a warranty against defects in materials. If a product develops a fault or flaw due to a manufacturing defect, even after extended use, we will repair it free of charge.

For products in the backpack and bag category, the warranty covers: 

• Seams coming apart
• Zipper damage from normal use

• Damage caused by careless handling
• Damage caused by mechanical impacts by the consumer or a third party, or by failure to follow the instructions for use.

In the event of a complaint, following our confirmation the buyer must return the product without delay and as soon as possible, no later than 3 working days from our confirmation.

Warranty period: 1 year.

Backpack exchange procedure:

If a backpack does not suit you and you want to exchange it for a smaller or larger one, a different color or another model, then:

• Complete the exchange form
• Wait for our confirmation
• Send us the product
• As soon as it arrives and we check that everything is in order, we'll send you a new backpack on the same or next working day.

Try to keep the tag attached and the box undamaged.

If you damage the product or do not have the box, an additional payment will be required for an exchange. 

If the replacement backpack is more expensive, you can pay the difference on delivery or by bank transfer. If it costs less, we will refund the difference by bank transfer.

Who pays delivery costs for an exchange?

• If you submit your request within 3 days of receipt, we'll cover delivery both ways; otherwise, you pay the delivery costs.

By law, the buyer can return a product within 14 days. When withdrawing from the purchase, the consumer is entitled to a refund or an exchange for another product. The amount paid for the goods is refunded once the product is received and confirmed to be undamaged and in working order.

When returning goods, they must be in proper condition, with no signs of use, in their original undamaged packaging, and accompanied by the original receipt received at purchase.

We refund the full amount to the buyer's current account, usually within 24h of receiving the item.

Once we receive the product, we will check whether it is functional and undamaged. If the goods or packaging are damaged or worn due to the buyer's fault, we reserve the right to reduce the refund amount.

Procedure:

1. Send us an email
2. You will receive a reply as soon as possible (the legal deadline is 8 days, but you will usually hear back within one working day.
3. We refund your money not within 14 days, but usually within 24 hours of receiving the returned product.

Recommendation: please return the product as soon as possible if it does not meet your needs. Also, make sure you pack it well and tape the box shut so it cannot open. Do not ask why we made the previous sentence bold.

Who pays delivery costs for a return?

If you let us know within 3 days that it doesn't suit you, we'll cover delivery; otherwise, you pay the delivery cost to us.

• Distance sales agreement
• Consumer protection law
• Withdrawal form
• Complaint form

On behalf of the GeekShop online store, we undertake to protect the privacy of all our customers' data. To complete a sale and successfully process your order, we need your basic personal details. 

The details a user provides when shopping on GeekShop.rs are:

First and last name
Email address
Residential/stay address
Phone number

To provide better service and keep customers informed, a user's email may also be used for marketing campaigns (newsletters), but customers can choose to unsubscribe from the mailing list. We aim to make the occasional message worth opening. We send one perhaps every month or two, rather than filling your inbox every day.

Your data is kept strictly confidential and is accessible only to employees who need it to do their job. We therefore undertake not to use the collected data for any other purpose or make it available to any third party.

If you wish to withdraw your consent to data processing, please send a request to the following email address: [email protected]. In processing your request, we will assess whether it is justified and then act in accordance with the law.