Delivery and payment

All about delivery

Same-day delivery

Urgent delivery (several options depending on the city)

Belgrade - Same-day delivery

Need it urgently?

Don't worry, we're used to it; we've sent orders like this at least 100 times. If you want to give someone one of our backpacks for their birthday today, or you're leaving on a trip tomorrow morning, we're here to help and arrange delivery today. We're based in Novi Sad, but offer same-day delivery to both BG and NS.

We work with shared taxi drivers who travel from NS to BG several times a day.
Delivery costs between 1000-1500 rsd depending on the part of town. (Novi Beograd is cheaper, the other side of the bridge a little more expensive)
If it is not that urgent, delivery is free if you wait until the next business day and use our courier service.

Same-day ordering procedure:

- Call us or send a Viber message and say you need same-day and tell us your address.
- We will check with the shared-route taxi drivers when they have a trip, when they can deliver and how much it will cost.
- If that suits you, let us know and place the order on the website. You must choose either e-banking or card payment at checkout. Shared taxi drivers do not handle cash on delivery.
- We confirm receipt of your order by Viber message and let you know when the courier collects the goods from us.
- It arrives at the agreed time; just come down to collect it from the driver and send us a message so we do not worry.
- Their delivery fee is paid in cash.

This only does not apply when we are all on holiday. You will know: it is shown on the website (on every product page near the add-to-cart button)

Novi Sad - Same-day delivery

You can collect it from our warehouse at an agreed time.
We can send it by eco courier.
Sometimes we can also arrange delivery ourselves.

Call us or send a Viber message saying you need it today, and give us the address; we will work out something that suits us both.
The only exception is when we are all on holiday. You will know — the website will be covered in notices.

Today for tomorrow

Free delivery by the best courier service in Serbia

If I order now, when will my parcel arrive?

If you order on a working day before 13h, it arrives the next working day.
If you order on Friday before 13h, it arrives on Monday.
If you order after 13:00 on Friday or at any time over the weekend, it will arrive on Tuesday.

How much does delivery cost?

Delivery is free.

When will the courier arrive?

We're not psychic, but on delivery day you'll get a text with an approximate time, e.g. courier Pera will arrive between 10-13h.

What if I'm not at home?

You will receive the courier's phone number by SMS on delivery day, so try arranging a time with them. Postponing until the next day is fine too.

What if I work from 08:00 to 16:00?

Order to your workplace and leave a note asking for delivery by 15:00.

What if I'm in a meeting and don't answer the courier?

If they can't reach you by phone, they'll try 2 more times (tomorrow and the day after), then return it to us.

What if I need it urgently and the courier does not arrive at the agreed time?

Give the courier service or us a nudge so we can help and put pressure on the slacker.

Which courier service do you use

We ship by courier GLS. They're new to Serbia (though it's already their second year; we're writing this in 2024).

They are the best so far, and we have tried them all.

Their advantages:

The highest delivery success rate in Belgrade: 97% arrive the next day, without delays.
They give a three-hour arrival window (e.g. courier Pera arrives between 10-13h; his number is 06x-xxx-xxxx)
They are courteous and take their service seriously. That is why we chose GLS.
Their customer support is good; they answer the phone quickly. Which should be normal, but is not common to all courier services...

Personal collection available

Procedure

Of course, you may be skeptical: who are these people and what backpacks are they selling?! Or perhaps you just want to check whether the size suits you or choose a model or color. You can drop by our warehouse.

We are a registered company and issue receipts, pro forma invoices, invoices and advance invoices. We also offer branding for companies buying in bulk for their employees. We've supplied between 10-500 backpacks to companies in Serbia and welcome wholesale enquiries. And yes, you can collect your order from our warehouse.

Warehouse opening hours and directions:

Weekdays until around 14h, but we are flexible. Call or ask via Viber, and we will give you directions and the address.

Payment methods at the warehouse:

Cash
E-banking if you have it on your phone
By card on site

You receive a fiscal receipt, or even an invoice for your company if needed — everything on the spot.

Choose the payment method that suits you.

All about payment

Payment method information

How do I pay when ordering through the website?

However you like, you can pay:

Cash on delivery - cash to the courier when you receive it
By e-banking — payment instructions are emailed to you (select this when ordering)
By card through the website - we use Raiffeisen bank's system. It is not the prettiest, but it works.

Do you issue pro forma invoices and company invoices?

Come on, folks, you ask us this all the time, of course. Our website may have an informal sense of humor, but we're a real business. Rather than paying 200€ for a trust certificate, we prefer to let customers speak for us: at the time of writing (July 2024), our Facebook page had a 4.9-star rating from more than 260 reviews.

We are a registered business with a tax ID, company registration number, bank account and accountant. We can issue pro forma, standard and advance invoices.

Is payment in instalments possible?

We currently have no instalment payment options.

Have questions?

Free delivery